Q: How do you print pages from the web catalog?
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| Individual pages can be printed from any of the three catalogs on our site, but the techniques different for each. From the Interactive Product Catalog (“Product” menu) – click the “Print” button in the left pane, then make appropriate selections in the pop-up box. One or two pages can be printed depending upon the selections made. Note – the print quality will be useable, but for best quality, print from the catalog PDFs in the “Download” area of the site – see next. From the catalog PDF files (“Download/Catalog PDFS” menu) – if viewing a PDF containing a single page, simply click “File/Print” or the print icon in the upper left corner of the browser window. If viewing a PDF consisting of several pages: 1) Scroll to display the page desired, 2) Click “File/Print...” at the upper left corner of the browser window (don’t use the printer icon, or the “Right Click” feature on the mouse) – notice that you need to click the “Print...” option with three dots if more than one print option is offered, 3) In the pop-up box, under “Page Range” click the button for “Current Page” then click “Ok” – change the “Number of Pages” if you need more than one copy. |
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Q: What is the difference between the Mueller® E-5 and D-5 machine?
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| Since the machines are very similar in construction, it comes down to deciding which machine has the range needed. The D-5 machine accommodates up to 3-3/4" dia. cutters – 2” larger than the E-5 machine. Both are rugged machines rated to 500 psi and can be hand or power operated. |
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Q: What is the best way to find the products on the Mueller web site?
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| There are several ways, and which is used might depend upon your knowledge of Mueller products, or the type of information you need. If looking for general information, you might start by typing in a search term – for instance “Tee” - in the search window at the top of the web page. This will bring up a list of all the general literature pertaining to our service tees – but it will not include catalog information. If you are new to the waterworks industry, our interactive gas system graphic is a good starting point as it puts all our products into visual context with a panoramic picture of a typical natural gas distribution system, and it links into our interactive catalog – click the “Application” menu item on the left margin of the site. If catalog information is your priority, there are three ways to view our catalog. One way is to click the “Products” menu tab, and enter our interactive catalog and its two-page spread presentation and page turning feature that simulates a printed catalog. Type and word in a product name into its search window (this is not the one at the top of the web page mentioned above) or a catalog/part number and links to all its occurrences in the catalog will appear. Or just browse by turning pages. If you know where in the catalog to look, access the other two viewing methods by clicking the “Download” menu tab, then the “Catalog PDFs” menu item. From here you have two choices: download a PDF containing all the pages in a given section, or download a PDF for a specific page. For PDFs of complete sections, select “Catalog by Complete Sections.” This opens a menu listing the product sections of the catalog – corresponding to the section tabs of our print catalog. Download a section PDF and scroll through all its pages to view everything we offer for that product line. Individual pages can be printed (see FAQ “How do you print pages from the web catalog?”). Or the third viewing option is to download a PDF of a specific page. The page PDFs are listed in sequence by Sec/Pg number and title. |
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Q: When buying a new Mueller® Drilling or Drilling & Tapping Machine, will the old machine’s tools work?
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| Although you should verify such compatibility with your Mueller Sales Person when ordering the machine, in general the following is true:
C1 Series cutters are compatible with CC tools
E-5 and E-4 machine tools are compatible.
D-5 and D-4 machine tools are compatible.
D and E series cutters are interchangeable, but the adapters are not.
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Q: How do we go about troubleshooting an inoperable Mueller® machine or power operator?
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| Mueller machines and power operators have been designed to be rugged and with reasonable care, provide many years of reliable service. Normal in-service wear and tear can take a toll, however, and we offer a repair/rebuild service for certain machines and tools (see “Repair Services” section of this web site for details) to restore them to “almost new” condition. Still, there are a number of things you can do to troubleshoot, and in some instances, perform simple repairs. For details, click the link below to download information about troubleshooting several models of machines and power operators. |
Click the links below for more information:
Repair Services
Equipment Questions & Troubleshooting
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Q: Who makes Mueller® Products?
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| We make our products in our own plants here in the U.S.
Line Stoppers and Fittings – Manufacturing in Decatur, Illinois
Machines and Tools – Manufacturing in Decatur, Illinois
Gas Meter Valves and Bars – Manufacturing in Brownsville, TX
Stainless Steel Pipe Repair Products – Manufacturing (including stainless steel fabrication and rubber molding) in Cleveland, Tennessee
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Q: I know you make an item, but can’t find it in your catalog – what can I do?
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| If a search of our on-line catalog failed to find it, contact our Customer Service Center at 1-800-798-3131 for assistance. |
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Q: Why are forgings instead of castings used for many NO-BLO® products?
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| The die forging process uses great pressure to work the metal that will become the fitting, and it is this “working” process that refines the grain structure in the metal. This results in a fitting with superior tensile strength and pressure holding capability. In forgings, the grain flow is orientated in the direction of the principal stresses that will be encountered when the fitting is subjected to line pressure. It’s this uniformity of the grain that contributes most to the superior strength of the finished fitting, and also makes it less susceptible to corrosion and stress cracking over its lifetime.
In contrast, cast metal pieces have isotropic grain structure, meaning the grain has no specific direction at any point within the casting. While this can provide good compression strength, a casting cannot measure up to the tensile strength and resistance to shear loads of a forging. Parts machined from bar or plate stock may have a grain structure that is superior to a cast part, but any machining by definition cuts through the grain structure that would otherwise add tensile strength.
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Q: A new employee needs to learn the products in a natural gas distribution system – can you help us train him?
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| We can help train in several ways. Our web site features an interactive gas distribution system diagram showing where the products we make are used, with pictures and descriptions. Our training school conducts classes several times each year – check our web site at “Product Training” for information. We also have a number of videos on our web site providing in-depth overviews of several products. |
Click the links below for more information:
Gas System Diagram
Training Program
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Q: Who owns Mueller Co.?
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| We are one of the three major companies that comprise Mueller Water Products, Inc. Mueller Water Products is a leading North American manufacturer and marketer of infrastructure and flow control products for use in water distribution networks and treatment facilities. Its broad product portfolio includes engineered valves, hydrants, ductile iron pipe and pipe fittings, which are utilized by municipalities, as well as the commercial and residential construction, oil and gas, HVAC and fire protection industries. The Company is comprised of three main operating segments: Mueller Co., U.S. Pipe and Anvil. Based in Atlanta, Georgia, the Company employs approximately 6,600 people. Mueller Water Products Series B common stock and Series A common stock trade on the New York Stock Exchange under the ticker symbols MWA.B and MWA, respectively. For more information about Mueller Water Products, please visit the Company’s Web site at www.muellerwaterproducts.com. |
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Q: How long has Mueller Co. been in business?
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| Mueller Co. was founded in Decatur, Illinois in 1857, making it more than 150 years old. To read more about the company’s history – click here. To see some of our milestones – click here. |
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